Kwaliteitsmanagement

Kwaliteit

	10 definities van kwaliteit
	Quality Quotes
	Automatisering van de informatievoorziening; Kwaliteitszorg / -management
	Kwaliteitskringen in Nederland
	OnLine KwaliteitsKring
	NIVRA Kwaliteit Publicaties
	Kwaliteit - Business Issues
	Introduction to Quality
	Tu Dinh Nguyen's Collection of Excellence Links and Papers on BPR, Quality
	Quality Resources on the Internet
	Holland Performance Center; over prestatiemanagement
	Artikelen over kwaliteit, met name binnen de publieke sector - Northedge
	Performance-Based Management Special Interest Group
	The Quality Library
	The Performance-Based Management Handbook
	The Alignability Process Model is based on a combination of the best-practice ITIL methodology and the Total Quality Management principle of continuous improvement.
	ITIL and ITSM links.
	Computer Technology and SE Links
	Deming Electronic Network Web Site
	Online Quality Resource Guide
	Reference Library; Quality Management; Reviews
	The Frameworks Quagmire
	Quality Management Movement
	Summary of the Deming Management Method; The System of Profound Knowledge, The 14 Points and the Seven Deadly Diseases
	Deming's Legacy IV: Quality Culture; connecting Leadership. Learning, Quality and Culture.
	Kwaliteitszorg-links
	The Question Library; Kwaliteitsmanagement
	Quality by John Galsworthy
	Studies and Essays by John Galsworthy
	John Beasley: Understanding Quality
	Creating An Organismic Metaphysics Of Quality
	Creating an Organismic Metaphysics of Quality
	Process Focused Decision-making; tools for creating and refining organisational methods and processes.
	Zen and the Art of Motorcycle Maintenance. An inquiry into values. - Robert M. Pirsig
	Pirsig Links
	Pirsig miscellaneous
	Zen and the Art of Divebombing, or The Dark Side of the Tao
	Kwaliteitssysteem - Prof. dr. D.B.B. Rijsenbrij: Opbouw Kwaliteitsbeleid Besturingsmodel Procedures Voorschriften Ondersteuning
	Kwaliteitsmanagement FAQ - NIVE
	Quality Resources Online
	Software Quality Assurance
	SEG Standards and Guidelines; Software Engineering Group of the NFRA
	ICS 122: Software Specification and Quality Engineering
	The Software Quality Page
	Software Quality Management Hotlist
	Software Product Quality: the ISO 25000 Series and CMMI
	SPICE: Software Process Improvement and Capability dEtermination
	spi: software process improvement links
	High Integrity Software Systems Assurance
	Quality Resources on the Internet
	ITAudit
	ITAudit - Checklist Links
	De interne audit
	General purpose (computer) audit links
	Artifacts - Documents, Powerpoint Presentations, Spreadsheets, etc.
	AuditNet
	EuroNorm.net; digitaal platform voor wetgeving & normalisatie
	Kwaliteitsmanagement/certificatie.
	Stimuleren tot perfectie: kritieke factoren bij het verbeteren van dienstverlening.
	Innovatie en kwaliteit in de publieke sector
	Kwaliteitsmanagement bij de overheid; Documenten en links
	ELO's I-scan gebaseerd op het INK-managementmodel.
	Public Sector Community Quality Electronic Network.
	Public Sector Continuous Improvement Site.
	kwaliteit.pagina.nl
	SearchCRM.com's Data Quality Learning Guide
	The Internet Guide to Construction of Quality Online Resources.

Experience Factory

	The Experience Factory - NASA/GSFC Software Engineering Laboratory
	The Experience Factory: how to build and run one
	Fraunhofer Center for Experimental Software Engineering - Maryland

Total Quality Management (TQM)

	What is TQM
	TQM
	Total Quality Management
	Dictionary of TQM Terms
	Getting Started with TQM
	TQM Related Terminology.
	Total Quality Management Resources
	TQM And Organizational Change And Development
	TQM and ISO 9000 Web-based Information
	Software Quality HotList
	SR/Institute's Software Quality HotList - TQM Related
	Quality Function Deployment; "minimize negative quality, maximize positive quality; create value".
	The Software Quality Page
	AlQuin - Publikaties.
	Continuous Quality Improvement (CQI) Server
	Continuous Improvement Tools
	Tutorials for Continuous Quality Improvement: Seven QC Tools Seven Management and Planning Tools
	Review of Japanese and other Quality Tools
	Seven (Plus) Basic Quality Tools
	Online Quality Resource Guide
	W. Edwards Deming; o.a. '14 Points for Management'
	Deming's 14 Points and comments
	W. Edwards Deming Methods
	Deming Quotes
	Glossaries / Dictionaries / Encyclopedias for Quality
	The ISO Standard Glossary. International Standards from ISO 9000 to ISO 17799 and Beyond
	ISO9000 & ISO 14000 models for Quality Management.
	ISO/QS 9000 Resources
	ISO 9000 Definitions in Plain English
	ISO 9000 2000 Translated into Plain English - Detailed Index
	Kwaliteit - ISO - Business Issues
	The Extended ISO Model of Software Quality
	Het Extended ISO-Model voor software-produktkwaliteit
	The ISO 17799 Security Standard - A Presentation.
	IS 17799 & BS 7799-2 White Papers
	NEN; zoek een norm
	Quality and Accreditation Standards and Guides

Quality Function Deployment (QFD)

	QFD Institute
	QFD Instituts Deutschland e.V. (QFD-ID)
	Quality Function Deployment (QFD) / House of Quality
	Quality Function Deployment: A Quality Mantra for the millennium
	Quality Function Deployment (QFD) / House of Quality
	Free QFD Tutorial
	Sucess factors of QFD projects
	Customer Focused development with QFD
	Quality Function Deployment (Akao)
	The QFD, TRIZ and Taguchi Connection: Customer-Driven Robust Innovation
	QFD & Target Costing Case Study
	Voice of Customer Analysis
	Customer Oriented Evaluation of QFD-Tools
	TRIZ/QFD Synergy Results in Customer Driven Innovation
	QFD/CAPTURE
	QFD Matrices
	QFD by TRIZ

Balanced Scorecard (BSC)

	The Balanced Scorecard Institute
	Balanced-scorecard.nl
	The Balanced Scorecard
	Balanced Scorecard links

Plan-Do-Check-Act (PDCA)

	The Plan, Do, Check, Act Cycle and ISO 9001:2000
	The PDCA Cycle
	Plan-Do-Check-Act: AT&T Cycle for Performance Excellence
	PDCA Cycle - American Society for Quality
	The PDCA Cycle
	PDCA in het INK-managementmodel
	The Deming Cycle
	De Deming cirkel
	The PDCA Cycle Of Systematic Development
	Plan, Do, Check, Act - PDCA
	Plan-Do-Check-Act; A Problem Solving Process
	Use PDCA for the control, ACDP for the improvement
	PDCA Cycle; From problem-faced to problem-solved
	The PDCA Cycle Of Systematic Development
	Quality Process Models; PDCA, IDEAL, PROGRESS.
	Statistical Process Control

Theory of Constraints (ToC)

Internal link : Theory of Constraints (ToC)

σ Sigma

	Six Sigma
	Six Sigma - TheFreeDictionary
	sigma-online
	Six Sigma Resources
	Six Sigma, Quality Management & ISO Articles
	Epoch: Strategy for Success - CMM/CMMI, PMBOK, RUP, Agile, Six Sigma, Use Cases, MDA, UML, ROI, EV, etc.
	Six Sigma Management Kit
	i Six Sigma - Six Sigma Quality Resources
	Six Sigma Explained
	Six Sigma Zone
	Six Sigma Wiki Project
	Technorati Tag: Six Sigma
	onesixsigma.com; Quality Resources for the Six Sigma professional in Europe.
	ASQ's Six Sigma Portfolio
	Six Sigma TQM terms and definitions
	Six Sigma Glossary of Terms
	Six Sigma to Operational Excellence: Role of Tools and Techniques
	TOC and Six Sigma -- Better Together
	Balancing Six Sigma and the Capability Maturity Model
	Six Sigma for total quality management
	Six Sigma Forum Magazine
	ISSSP; International Society of Six Sigma Professionals
	Six Sigma Forum
	Six Sigma project management methodology web link
	Six Sigma tools
	Six Sigma and RFID - Enabling Process Improvement
	Six Sigma and the Project Management Body of Knowledge

Testing; TMap & TestFrame

	The Top 5 Wrong Reasons For Not Hiring Testers
	Classic Testing Mistakes
	The Test Manager at the Project Status Meeting
	Testing Standards
	ISTQB Glossary of Testing Terms
	Information technology standards and guidelines listing
	ISO/IEC 9126 Software quality characteristics and metrics
	ISO 9126
	ISO 9126 Norm
	The ISO9126 Framework; Functionality, Reliability, Usability, Efficiency, Maintainability, Portability.
	ISO 9126; Wikipedia
	Software Documentation Standards
	Software Test Standards
	Cem Kaner's blog : Software Customer Bill of Rights
	Artikelen - Testen - Improve Quality Services
	Agile Testing
	Test Forum
	Testen.nl
	Software Testing Online Resources
	Sticky Minds - Article search on testing
	SQAtester.com; templates
	IEEE Test Plan Outline Template (IEEE 829 Format)
	Software Testing Online Resources.
	Software Testing & Quality Assurance Downloads
	Software Testing & SQA Links and Resources
	comp.software.testing Frequently Asked Questions (FAQ)
	Vereniging TestNet
	Testen.nl
	Testwijzer.nl; methoden, technieken, tools, boeken, etc.
	Wikipedia; Testen
	Software QA and Testing Resource Center - FAQ Part 1
	Software QA and Testing Resources
	Testing
	Various Writings on Software Testing
	Testing reference material
	Bazman's Testing Pages
	Automated Test Tools
	Links naar Testautomatisering
	Software QA and Testing Tools Info
	SoftwareTester Toolspagina
	Estimating testing effort
	Cem Kaner on testing
	Testfacts - De ins en outs van testen
	Hubs for test information
	Satisfice Articles; The Good Enough Approach, Exploratory Testing
	TMap and the Rational Unified Process
	Workroom Productions Papers, talks and supporting materials
	International Software Testing Institute
	TMap - Sogeti
	TestFrame - LogicaCMG
	Verschil tussen Tmap en TestFrame - Testforum
	Grip op projecten door Testen & QA
	Testen binnen Prince II - Computable
	International Software Testing Qualifications Board (ISTQB)
	Dutch Testing Qualifications Board (DTQB)
	Also : Testing Maturity Model
	Also : Test Process Improvement (TPI)

Capability Maturity Model (Integrated) - CMM(I)

	The Maturity Maturity Model™ (M3)
	Carnegie Mellon Software Engineering Institute (SEI)
	SEI Capability Maturity Models
	CMM; an Introduction
	Capability Maturity Model (CMM); 12manage.com
	CMM key process areas summary
	Downloadable Reference Library
	Full CMM and related materials in downloadable format
	ISO/IEC 15504 (SPICE) development
	SPICE: Software Process Improvement and Capability dEtermination
	http://www.stsc.hill.af.mil/CrossTalk/
	CMM Resources; SW-CMM, SE-CMM, SECM, SA-CMM, P-CMM, PSP, FAA-CMM, SPICE,
	Epoch: Strategy for Success - CMM/CMMI, PMBOK, RUP, Agile, Six Sigma, Use Cases, MDA, UML, ROI, EV, etc.
	People CMM | P-CMM
	Capability Maturity Models®
	The IT Service Capability Maturity Model ®.
	Service Quality; Kwaliteit van Dienstverlening, meten van klanttevredenheid
	E-SERVQUAL.nl
	PSP; The Personal Software Process.
	PSP
	Balancing Six Sigma and the Capability Maturity Model
	Andere interessante sites
	Teamworks, the Virtual Team Assistant
	QUALITY.ORG - Links
	TQM Tools
	Seven (Plus) Basic Quality Tools
	CMM Resources
	CMM Level 2 Focus Group
	CMMISM for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1, Staged Representation (CMMI-SE/SW/IPPD/SS, V1.1, Staged)
	CMMISM for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1, Continuous Representation (CMMI-SE/SW/IPPD/SS, V1.1, Continuous)
	Capability Maturity Model® for Software (CMM® or SW-CMM®)
	CMMI: The New Architecture
	Policy and Processes by CMM KPA
	Process Asset Library
	CMMI® Web Site
	CMMI Online Staged Representation
	cmmi.pagina.nl
	Software Product Quality: the ISO 25000 Series and CMMI
	Achieving CMMI Level 5 Improvements with MBASE and the CeBASE Method

Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

	CMMI® Appraisals
	Standard CMMI Appraisal Method for Process Improvement (SCAMPI)
	Standard CMMI® Appraisal Method for Process Improvement (SCAMPISM), Version 1.1: Method Definition Document
	SCAMPI Class A, B, and C appraisal methods
	SCAMPI Frequently Asked Questions

Systems Security Engineering Capability Maturity Model (SSE-CMM)

	SSE-CMM Home Page
	Het Systems Security Engineering - Capability Maturity Model (SSE-CMM)
	ISO 21827 System Security Engineering Capability Maturity Model

Information Security Management Maturity Model (ISM3)

Information Security Management Maturity Model

Test Process Improvement (TPI)

The Test Process Improvement (TPI®)-model by Sogeti

Testing Maturity Model (TMM)

	Testing Maturity Model
	CMM Software Test Management
	Developing a Testing Maturity Model: Part I
	Developing a Testing Maturity Model, Part II
	Testing Maturity Model (TMM)
	Using the Testing Maturity Model SM in practical test-planning and post-evaluation
	TMM Testing
	Testing Papers
	Software Testing and the Capability Maturity Model

Programme/Project Management Maturity Model; PMMM, P2MM, P3M3, OPM3, MINCE2, etc

	Organisational Standards and Certification - OGC
	Organizational Project Management Maturity Models; Mirror
	Project Management Maturity Model
	Project Management Maturity Model
	Project Management Maturity Model (PMMM) (PDF)
	A Practical Guide to Improving PM Maturity
	Project Management Maturity Benchmark
	Programme Management Maturity Model (PMMM) (Reiss, Rayner)
	Programme Management Maturity Model
	BCS Web Project Checks Managers' Maturity Against Peers'
	Programme Maturity - How are Managers Measuring Up?
	ProjectFRAMEWORK PDFs
	Project Excellence Model (Berenschot)
	Project Management Process Maturity (PM)2 Model
	pmMaturity Green Papers
	pmMaturity Newsletter
	Competencies and Maturity models; Towards the Integration of Event Management Best Practice by the Project Management Process
PRINCE2 Maturity Model (P2MM)
	PRINCE2 Maturity Model (P2MM)
	PRINCE2 Maturity Model – (P2MM)
OPM3
	OPM3: Organizational Project Management Maturity Model
	What is OPM3?
	An Insider's Perspective on PMI's OPM3
	OPM3 A life Case
	Organizational Project Management Maturity Model (OPM3)
	Organizational Project Management Maturity Model (OPM3) FAQ
	Organizational Project Management Maturity Model (OPM3)
IPMA
	IPMA; internal link
P2MM
	PRINCE2 Maturity Model (P2MM) (OGC)
	MINCE2 model ; Maturity INcrements IN Controlled Environments
P3M3
	Portfolio, Programme and Project Management Maturity Model (P3M3) - Outperform
	P3M3 Portfolio, Programme and Project Maturity Model - APM
	P3M3 - Wikipedia

Project Quality Management (PQM)

Internal link : Project Quality Management (PQM)

'Meten is Weten' 'Gissen is Missen' 'Gokken is Dokken' KPM

Metrics

	Google Search : 'software development process metrics'
	Goal/Question/Metric Method (GQM); A practical method for quality improvement of software development
	GQM Method Application
	Software Quality Metrics Overview
	Messen nach der GQM-Methode
	Goal-Driven Software Measurement - A Guidebook
	Handbuch Messen und Bewerten von Webapplikationen mit der Goal/Question/Metric Methode
	Economics of Software Development
	COBRA; Cost estimation, Benchmarking, and Risk Assessment method - Fraunhofer Institute for Experimental Software Engineering (IESE)
	COSMIC Full Function Points (CFFP)
	Metrics Tools
	Process and Project Metrics; Downloadable Reference Library
	Software Metrics related links to tools and resources.
	Development Standards
	Metrieken - Publicaties - Sogeti

Tools

	Encyclopedia of improvement and quality knowledge
	Compliance Benchmarks and Analyzers
	Quality / selection definitions, models and methods in use.
	Review of Japanese and other Quality Tools
	TQM Tools
	Seven (Plus) Basic Quality Tools
	Quality Process Models; PDCA, IDEAL, PROGRESS.
	Five Whys
	Five Whys and a How.
	Quality Management Tools
	Taguchi Methods and Design of Experiments
	Performance Improvement Toolkit
	The Performance-Based Management Handbook
	How to Measure Performance--A Handbook of Techniques and Tools
	What is Process Improvement?
	Sample Quality Assurance Manual
	Quality Methodologies
	Quality Control Tools
	Software-overzicht kwaliteitsmanagement
	TQM EXcellence Model
	GOAL/QPC; The Seven Management and Planning Tools
	Sample QA Docs
	Quality Tools and Templates
	Customer Relationship Management Best Practices
	Facility analyse & control en inkoopmanagement.
	Inkoop - aanbesteden.
	Call Center Best Practices

Organisaties

	American Society for Quality (ASQ)
	DARQA Nederlandse Vereniging van Onderzoeks Quality Assurance Professionals
	EFQM - European Foundation for Quality Management.
	IEEE Computer Society
	ISO - International Organization for Standardization
	INK; Instituut Nederlandse Kwaliteit
	KEMA
	Kwaliteitskringen in Nederland
	NEN; Nederlands Normalisatie-instituut
	NEN-EuLab; Kwaliteitsmanagement
	NNK; Nederlands Netwerk voor Kwaliteitsmanagement
	NVKZ; Nederlandse Vereniging voor Kwaliteit en Zorg
	Platform Kwaliteit Gemeenten
	Q-Kennis
	SPIder
	Introduction to Software Process Improvement (SPI)
	SERC; Software Engineering Research Centre
	SEI; Software Engineering Institute
	Kwaliteitsinstituut voor de Gezondheidszorg (CBO