ITIL

| ITIL general | ISO | ISPL | Configuration Management | Change Management | Service Level Agreements | Business Continuity Management | Diversen |
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ITIL general

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 OGC - IT Infrastructure Library (ITIL)
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 ITIL Online; the official ITIL website.
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 ITSM Topics
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 ITIL and IT Service Management Zone
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 ITIL College
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 ICT-beheer - ITIL
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 ITIL Links
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 ITSM Watch
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 OGC ITIL FAQ
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 The ITIL and ITSM Directory.
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 ITIL Portal.
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 ITIL; Executive Papers
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 ITIL World Home Page
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 ITIL.Startkabel.nl.
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 ITSM Portal
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 The Alignability Process Model is based on a combination of the best-practice ITIL methodology and the Total Quality Management principle of continuous improvement.
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 ITIL Survival; all your ITIL ITSM Service Management process documents, books, cds, elearning
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 ITIL and ITSM links.
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 itSMF-NL
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 ITIL Community Forum
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 Dr. ITiL
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 ITILworx; ITIL & ITSM for Advanced Practitioners
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 ITIL Foundations - ITIL articles and software
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 ITIL taxonomy
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 ITIL Resources.
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 The Crazy Colour ITIL Resource
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 The ITIL Online Glossary
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 ITILPeople.com
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 IT Service Management Forum
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 bITa Library; IT Service CMM and CMMi
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 IT Service Management, ITIL, and MOF
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 ITIL Glossaries
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 How ITIL Can Improve Information Security.
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 Methodieken
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 The ITIL Tooling Page.
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 ICT-Management.com; Beheer-links
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 The IT Service Capability Maturity Model ®.
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 NGI; Afdeling Beheer
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 ASL Foundation

BS 15000 & ISO 20000

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 What is ISO 20000/ BS 15000?
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 BS 15000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. BS 15000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).
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 BS15000 Certification web site
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 The BS 15000 IT Service Management Standard.
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 ISO 20000 is the international standard for IT Service management.
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 ISO 20000, BS15000 and ITIL

ISPL

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 ISPL-Homepage
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 ZTechnik; ISPL
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 ISPG.nl
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 Euromethod
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 Euromethod Overview
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 Procurement Best Practices
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 Acquisition Best Practices
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 National Contract Management Association
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 7 Steps to Performance-Based Services Acquisition
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 Procurement ; Policies, Guidelines, Best Practices, standaard-documenten
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 Sourcing Interests Group; Outsourcing, strategic sourcing, ecommerce & procurement
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 FFIEC Information Technology Examination Handbook; Outsourcing Technology Services
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 FFIEC Information Technology Examination Handbook; Supervision of Technology Service Providers

Configuration Management

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 Institute of Configuration Management
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 CM Crossroads; Configuration Management & Tools
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 A Working Definition of "Configuration Management"
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 Software Asset Management
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 ICT Asset Management
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 Total Cost of Ownership
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 Activity Based Costing (ABC)
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 CM Plans: The Beginning to your CM Solution
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 Configuration Management Plan - Model Text.
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 Linux Version Control & Configuration Management Tools

Change Management

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 Software Change Impact Analysis
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 Change Control

Service Level Agreements

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 Service Level Agreement and SLA Guide
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 Service Level Management learning community
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 ITSM - IT Service Management service briefs, white papers, and solution downloads
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 Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
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 Service Level Agreement - SLA
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 Service Level Management (ITSMF)
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 Geen SLA maar ICT Service
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 Service Level Agreements (ITSMF)
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 Service Level Agreement & Service Level Management
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 Contract management ICT/SLA
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 Service Level Agreement - SLA
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 Checklist Service Level Agreement
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 Service Level Agreement - Business Issues
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 Establishing Service Level Agreements
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 SLA Frequently Asked Questions
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 'Service Level Agreements: Clarifying the Concept'
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 Outsourcing Centre: SLA
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 Performance and Capacity Planning
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Brint - Service Level Agreements
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ITSMF - Service Level Agreements
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Blueprint for an Exchange Service Level Agreement
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 Service Level Agreement (SLA) Law Resources

Business Continuity Management

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 Business Continuity Guidance.
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 FFIEC Information Technology Examination Handbook; Business Continuity Planning
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 Business continuity and contingency management.
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 The 13 Cardinal Steps for Implementing a Business Continuity Program
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 Business Continuity & Disaster Recovery
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 Guide 6: Managing and Auditing IT Vulnerabilities (GTAG6) - The Institute of Internal Auditors

Diversen

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 How NOT to implement ITIL...
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 Self-Assessments.
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 OGC’s Successful Delivery Toolkit.
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 Service & Application Delivery Artifacts
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 IT related cartoons



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